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Our Lady and St Teresa's Catholic Primary School

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Compliments and Complaints

We welcome suggestions for improving our work in school. Be assured that, no matter what you want to tell us, our support and respect for your child will not be affected in any way.
Please tell us of your concern as soon as possible as it is difficult for us to investigate an incident or problem properly if it took place some time ago. We do appreciate the assistance we receive from parents, carers or visitors in addressing any problems that arise.


Sending Compliments  

If you would like to formally compliment the school on some aspect of its work, we would be very pleased to hear from you. Please let our school office know - we keep all cards and notes we have received from visitors to our school.


Complaints 

We receive very few complaints. Problems sometimes arise from misunderstandings which are easily addressed. Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher. When parents/carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.


Procedure

Speak to the class teacher about your concern and try and resolve at this first level. If you still have concerns, then you can arrange a meeting with Mrs Enstone - Head Teacher. Our first port of call is to resolve any issue informally first. Our aim is to find a way forward together which serves the best interest of both the school and your child.

Please follow the link below for the formal complaints procedure. 

Get In Touch

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Our Lady and St Teresa's Catholic Primary School

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